AIGA Design for Democracy Takes On Credit Cards
If you have something to hide, design badly and write poorly. Set the text in small type, no leading and wide measure, and use mind-numbingly dull legal language. This approach all but screams, “We don’t want you to read this, but we are required by law to tell you.”
Whether intentional or not, this is the impression given by credit card issuers when disclosing fees and terms. Cardholders who don’t immediately throw out these “envelope stuffers” are often stunned to read about a plethora of penalties, hidden fees and compounded interest. What’s more, the majority of card issuers also claim the right to increase APR or change credit terms “at any time for any reason.”
